Shipping policy
Shipping Information
UK Standard Delivery
– Free on orders over £15
– Sent via Royal Mail 2nd Class (estimated 3–5 business days)
– Please note: this service is not tracked
Orders under £15 are charged a flat rate of £1.99 for Standard Delivery.
Delivery Upgrades
– Royal Mail First Class (estimated 1–2 business days): £3.99
– Royal Mail Tracked 24 (estimated next working day): £5.99
– Royal Mail Special Delivery (guaranteed next working day before 1pm): £10.99
Dispatch Times
– All non-custom orders placed before 2pm (Monday–Friday) are usually dispatched the same working day
– We do not dispatch orders at the weekend
Delivery Times
Delivery estimates are provided by Royal Mail. While we post everything as quickly as possible, we’re unable to take responsibility for delays once parcels have left us. During busier periods, delivery times may be longer than usual.
If your parcel hasn’t arrived after 2 weeks, please get in touch at hello@bytillyillustration.co.uk, or contact us here and we’ll be happy to help.
International Shipping
EU
– Standard: £5.99 (estimated 4–8 business days)
– Tracked: £7.99 (estimated 4–8 business days)
Please allow up to 3 weeks for delivery.
For orders including framed prints, an additional postage charge of £14.99 will be applied.
All Other Countries
– Standard: £8.99 (estimated 6–11 business days)
– Tracked: £12.99 (estimated 6–11 business days)
Please allow up to 4 weeks for delivery.
For orders including framed prints, an additional postage charge of £29.99 will be applied.
Please note: We are not responsible for any customs fees, import duties, or local delivery charges.
Frequently Asked Questions
How long will my order take?
Please refer to the delivery timings listed above. Before checking out, ensure your shipping address is correct, as we’re unable to redirect parcels once they’re on their way.
We aim to dispatch all orders within 24 hours of being received (Monday–Friday). Orders are not dispatched at weekends.
Please note: Custom and personalised orders take longer to prepare. We aim to complete custom illustrations within 2–3 weeks. This may be extended during peak periods or if revisions are required, but we’ll always keep you updated on progress.
What if my order arrives when I’m not home?
Most orders are small enough to fit through your letterbox and don’t require a signature. If your parcel is too large, Royal Mail will leave a card with instructions on how to collect or rearrange delivery.
If the parcel isn’t collected within the timeframe stated on the card, it may be returned to us. In this instance, we’ll need to charge for reposting the item and will contact you with the details.
Do you offer international delivery?
Yes. Our international orders are sent via Royal Mail Airmail.
Delivery times vary depending on your country’s postal service.
Please be aware that customs fees, import duties, or local delivery charges are the responsibility of the recipient.
If you have any questions at all, please feel free to get in touch.