Refund policy

We hope you love your purchase, but if you do change your mind, we have a 14-day return policy.

Which means you have 14 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, in its original packaging where possible. 

To start a return, you can contact us at hello@bytillyillustration.co.uk. Please note that you will be responsible for all postage costs and returns will need to be sent to our UK address. 

Items sent back to us without first requesting a return will not be accepted.

You can always get in touch with us, with any queries at hello@bytillyillustration.co.uk. We will always aim to respond on the same day.

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Non-returnable items

Custom products, such as house illustrations or personalised items, cannot be returned. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Or get in touch with us directly, and we will do our best to help.

 

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

If more than 15 business days have passed since we’ve approved your return, please contact us at hello@bytillyillustration.co.uk.